Open Positions

North America

• Customer Service Rep
• Sales Consultant - Michigan, Northern Indiana, Northwest Ohio
• Process Engineer
• Sales Consultant - Texas and Southern Louisiana
• Sales Consultant - North & Central Florida
• Sales Consultant - California

 

Customer Service Rep

Location

Waltham, MA

Basic Summary

The Customer Service Rep (CSR) will answer incoming calls from the Customer Service queue in a timely manner and will provide the highest level of customer satisfaction possible to both internal and external customers. The CSR will be capable of processing RMAs in an expeditious and accurate manner, and will process customer orders (phone, fax and mail), special orders, drop ship orders and customer changes according to established department policies and procedures in a timely and accurate fashion. The CSR will use an ERP system to provide prompt and efficient information to customers, call customers when necessary, and guide customers to other internal resources as necessary. Document and resolve customer problems, complaints and issues promptly in a positive, win-win manner that will retain and promote customer loyalty in accordance with company processes. Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems. The CSR will take initiative and personal ownership for meeting established individual and team metrics, and will meet or exceed monitoring standards on phones.

Requirements

Associate’s degree and 2+ years of proven Customer Service experience. Bachelor’s degree and related (medical device) experience highly preferred. Knowledge of Customer Service standards, procedures, principles and practices is desirable. Demonstrated commitment to provide superior Customer Service must be evident. Excellent PC/system skills, and be computer literate with the ability to learn software programs like Microsoft Office (Excel, Word, PowerPoint), Outlook and other databases (ERP Systems, ACT). The CSR should possess strong data entry skills including accuracy, efficiency, and attention to detail, plus effective communication skills, both verbal and written, and be comfortable interacting with customers and internal partners in a professional manner via the phone. Previous knowledge of the ophthalmic or medical device industry is a plus.

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Sales Consultant - Michigan, Northern Indiana, Northwest Ohio

Location

Michigan, Northern Indiana, Northwest Ohio

Basic Summary

Based in/live in Michigan, Northern Indiana, Northwest Ohio area. The Sales Consultant will be responsible for the sales and promotion of Ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes Michigan, Northern Indiana, Northwest Ohio.

Requirements

We require a BS or BA degree in Business and/or related medical field, as well as 3-5 years of sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent communication skills are a must.

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Process Engineer

Location

Waltham, MA

Basic Summary

The Process Engineer role is highly visible and challenging and you will be responsible for technical support and process expertise for key plant technologies, establishing operating equipment specifications, improving manufacturing techniques, and specifying and introducing new process equipment to production. You will work closely with Product Development Engineers, Quality Engineers and Production personnel to produce quality products effectively at minimum cost. You may have the opportunity to direct project teams including technicians and other engineers. Your involvement in the business will make an impact.

Requirements

We require a BS Degree in an Engineering discipline, preferably in Mechanical Engineering, and knowledge of manufacturing processes including metal forming, grinding, electrochemical finishing, molding, packaging & automation. Candidate should possess excellent written and verbal communication skills as well. Additional skills and knowledge that are valuable to the position include troubleshooting and analytical skills, project leadership, and proven problem solving techniques such as LEAN, DOEs, statistical analysis, and Six Sigma methodology. At least three years’ experience in process engineering, preferably in a medical device environment, is preferred.

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Sales Consultant - Texas and Southern Louisiana

Location

Based in / live in the Houston, TX area.

Basic Summary

Based in / living in the Houston area, the Sales Consultant will be responsible for the sales and promotion of Ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes San Antonio/Houston/Austin Texas, New Orleans, and Southern LA.

Requirements

A BS or BA degree in Business and/or related medical field is required, as well as 3-5 years sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent (English) communication skills are a must; Spanish is a plus.

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Sales Consultant - North & Central Florida

Location

North & Central Florida

Basic Summary

Based in Florida, the Sales Consultant will be responsible for the sales and promotion of Ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes North and Central Florida, including Tampa. The ideal candidate will reside in the Orlando or Tampa area.

Requirements

We require a BS or BA degree in Business and/or related medical field, as well as 3-5 years sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent communication skills are a must.

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Sales Consultant - California

Location

Northern CA and Reno

Basic Summary

The Sales Consultant will be responsible for the sales and promotion of ophthalmic disposable knives, instruments, kits, and other supplies to hospitals and ambulatory surgery centers. The Sales Consultant will be responsible for maintaining and growing annual sales volume in assigned territory, which includes Northern CA and Reno.

Requirements

A BS or BA degree in Business and/or related medical field is required, as well as 3-5 years sales experience, preferably in the medical device industry. Ophthalmic experience and operating room sales are a plus. Requires the ability to work independently in cooperation with the sales force. A good understanding of how to work with distributor reps, GPO/GPO Pricing and OEM customers is essential, as well as understanding customer needs, product attributes, revenue generation, and profit & loss analysis. The Sales Consultant will be skilled at making presentations, as well as having demonstrated team selling skills. Excellent communication skills are a must.

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